Deposit and Cancellation Policies

We require a deposit equal to twenty-five percent (25%) of your pet's stay for each reserved room. Your deposit will be processed at the time you make your pet's reservation, and will be applied to your total bill upon check-out.

We have a five-day minimum cancellation policy. For example, if you are scheduled to arrive on a Friday, you must cancel by the prior Sunday at 7:00pm in order to obtain a deposit refund. You do not have a confirmed reservation until your deposit is received.

Vaccination Requirements - Boarding & Day Camp

Dogs: Bordatella (Every 6 Months), DHPP and Rabies

For your convenience we sell and administer the Intranasal Bordatella Vaccine

Cats: FVRCP and Rabies

To expedite your check-in at time of arrival, please have your veterinarian fax your pet's shot records to us as soon as you make your reservation. Our fax number is (281) 403-7701. All pets must be flea-free upon arrival. If fleas are found, your pet will receive a CAPSTAR flea control pill and flea bath to ensure that all fleas are eliminated and an associated charge will apply. WE CANNOT ACCEPT YOUR PET WITHOUT PROOF OF REQUIRED VACCINATIONS.

Check-in & Check-out Time - Boarding

Your pet may check-in or check-out during any of our hours of operation. You will incur a charge for the day your pet checks-in regardless of the check-in time. Check-outs after noon (12pm) will be charged for that day's stay as that enclosure is not available for another guest for that day. We recommend you arrive by 6:45 PM to pick up your pet.

There is a two-day minimum charge for any visit that includes a Friday or Saturday overnight. During holidays and Summer peak season (Memorial Day through Labor Day) there is a three-day minimum charge for any visit that includes the holiday or a Friday or Saturday overnight.

Food & Personal Items - Boarding

Our facility proudly serves Natura California Natural Chicken & Rice dry food for cats and Natura California Natural Lamb & Rice or Chicken & Rice for dogs. We will be happy to feed your food that you bring with your pet at no additional charge provided it is bagged by individual serving.

If your pet's diet consists of food that requires special preparation such as cooking, heating or adding broths, you will be charged $5.00 per day for the food preparation.

You may bring up to 2 (two) personal items for your pet. All of our enclosures are furnished with automatic waterers, raised custom beds with SSS pet mattresses or raised areas and a fleece blanket. Bringing your pet's personal bed is not required. Please let us know if your pet chews bedding so we can remove the bedding from the enclosure. You will be charged for any sheet, liner, mattress cover or fleece that your pet chews or otherwise destroys.

Medications

We will be happy to administer any required medications, including insulin shots, to your pet at no additional charge. Insulin must be accompanied by an appropriate syringe for each scheduled insulin shot. When you make your reservation or check-in your pet, please be sure to provide us with specific and detailed information related to doses, frequency, etc. for administration of any required medications.

Intact Males & Females in Heat

We accept Intact Males of any age for Overnight Boarding and Day Boarding. However, for the safety of all of our Day Camp guests; we do not accept Intact Males for Day Camp if they are older than 6 months of age. For the comfort of all of our boarding and grooming guests we do not accept females in heat for Boarding, Day Camp or Grooming.