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Deposit
and Cancellation Policies
We
require a deposit equal to fifty percent (50%) of your
pet's estimated training charges to confirm for each
reserved room. Your deposit will be processed at the
time you make your pet's reservation, and will be applied
to your total bill upon check-out.
We
have a five-day minimum cancellation policy. For example,
if you are scheduled to arrive on a Friday, you must
cancel by the prior Sunday at Close of Business in order
to obtain a deposit refund. You do not have a confirmed
reservation until your deposit is received.
Vaccination
Requirements - Training at the Lone Star Facility
Dogs
being trained on-site at the Lone Star Pet Lodges of
Missouri City state-of-the-art training facility must
be up-to-date on the following vaccinations:
Bordatella (Every 6 Months), DHPP and Rabies
For
your convenience we sell and administer the Intranasal
Bordatella Vaccine
To
expedite your check-in at time of arrival for training,
please have your veterinarian fax your pet's shot records
to us as soon as you reserve your pet's private training
lesson or training class. make your reservation. Our
fax number is (281) 403-7701. All pets must be flea-free
upon arrival. If fleas are found, your pet will receive
a CAPSTAR flea control pill and flea bath to ensure
that all fleas are eliminated and an associated charge
will apply. WE CANNOT ACCEPT YOUR PET WITHOUT
PROOF OF REQUIRED VACCINATIONS.
Check-in
& Check-out Time - Boarding
Your
pet may check-in or check-out during any of our hours
of operation. You will incur a charge for the day your
pet checks-in regardless of the check-in time. Check-outs
after noon (12pm) will be charged for that day's stay
as that enclosure is not available for another guest
for that day. We recommend you arrive at least 15 minutes
prior to the closing time on the day you are picking
up your pet.
There
is a two-day minimum charge for any visit that includes
a Friday or Saturday overnight. During holidays there
is a three-day minimum charge for any visit that includes
the holiday.
Food
& Personal Items - Boarding
Our
facility proudly serves Natura Pet Products California
Natural Chicken & Rice dry food for cats and Purina
Pro Plan Lamb & Rice or Chicken & Rice for dogs. We
will be happy to feed your food that you bring with
your pet at no additional charge provided it is bagged
by individual serving.
If
your pet's diet consists of food that requires special
preparation such as cooking, heating or adding broths,
you will be charged $5.00 per day for the food preparation.
You
may bring up to 2 (two) personal items for your pet.
All of our enclosures are furnished with automatic waterers,
raised custom beds with SSS pet mattresses or raised
areas and a fleece blanket. Bringing your pet's personal
bed is not required. Please let us know if your
pet chews bedding so we can remove the bedding from
the enclosure. You will be charged for any sheet,
liner, mattress cover or fleece that your pet chews
or otherwise destroys.
Medications
We
will be happy to administer any required medications,
including insulin shots, to your pet and we charge $2.00
per day for this service. Insulin must be accompanied
by an appropriate syringe for each scheduled insulin
shot. When you make your reservation or check-in your
pet, please be sure to provide us with specific and
detailed information related to doses, frequency, etc.
for administration of any required medications.
Intact
Males & Females in Heat
We
accept Intact Males of any age for Overnight Boarding
and Day Boarding. However, for the safety of all of
our Day Camp guests; we do not accept Intact
Males for Day Camp if they are older than 6 months of
age. We DO ACCEPT females in heat for Boarding.
However, for the safety and comfort of our other guests,
we require boarding in a 6x9 Lodge Cabin enclosure ONLY
plus an additional $10.00 per day Isolation & Cleaning
Fee. For the comfort of all of our grooming guests,
we DO NOT accept Females in Heat for Grooming.
If you have not made arrangements for your pet to be
boarded as a Female in Heat and she goes into heat during
her stay, she will be moved to Female in Heat boarding
and the associated Boarding, Isolation & Cleaning
fees will apply for the remainder of the stay.
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