Dog Training Policies
Deposit and Cancellation Policies
We require a deposit equal to fifty percent (50%) of your pet’s estimated training charges to confirm each reserved spot. Your deposit will be processed at the time you make your pet’s reservation, and will be applied to your total bill upon check-out.
We have a five-day minimum cancellation policy. For example, if you are scheduled to arrive on a Friday, you must cancel by the prior Sunday at close of business in order to obtain a deposit refund. You do not have a confirmed reservation until your deposit is received.
Dogs being trained on-site at the Lone Star Pet Lodges of Missouri City state-of-the-art training facility must be up-to-date on the following vaccinations:
Bordetella - we will accept 6 months or 1 year depending on vet recommendation.
To expedite your check-in at time of arrival for training, please have your veterinarian fax your pet’s vaccination records to us as soon as you reserve your pet’s lodge and learn, private lessons, or daycare and train. Our fax number is (281) 403-7701. All pets must be flea-free upon arrival. If fleas are found, your pet will receive a CAPSTAR flea control pill and flea bath to ensure that all fleas are eliminated and an associated charge will apply. We cannot accept your pet without proof of required vaccinations.
Food & Personal Items – Training
Our facility proudly serves Fromm for our dog guests and Fromm Salmon a la Veg for out cat guests. There is no charge to feed your pet our food or your food from home. If your pet has a special diet that requires special preparation, be sure to give us prior notice so that all notes are properly taken to sure safe-handling of your pets' diet. If at all possible, please ensure your pets' meals are portioned out per meal for accuracy in their feeding and ease for our lodging techs.
You are more than welcome to bring up to two toys, a blanket if you would like, and any treats. Beds or stuffed bedding are not able to be laundered using our in-house equipment and will not be accepted for sanitary reasons. If your pet requires extra padding, we do have blankets and pads we can provide for them. Please understand that our top priority is your pets' well-being, therefore there are the possibilities of misplacing their belongings in efforts to sanitize their sleeping arrangements. We cannot be held responsible any misplaced or missing belongings.
If there are any specific items your trainer suggests that you bring in, please consult with them on anything that might help their processes as well.
When you make your reservation or check-in your pet, please be sure to provide us with specific and detailed information related to doses, frequency, etc. for administration of any required medications.
We will be happy to administer medications while your pet is staying with us. All medications must be in their original bottles and brought with anything that will help your pet take these medications. When you make your reservation or check-in your pet, please be sure to provide us with specific and detailed information related to doses, frequency, etc. for administration of any required medications. Unfortunately, we can not administer any injection or Subcutaneous medications or seizure medications.
TRY OUR CONVENIENT PET PICK-UP AND DELIVERY SERVICES STARTING AT $10 PER 5 MILES*
Schedules can get hectic. Let Lone Star Pet Lodges transportation take one more thing off your plate. We can safely and conveniently transport your pet to and from his/her fun getaway. Call us today for more details.
*Additional $1 per mile after 5mi.